At Deals Fitstate Apparel Store, we’re committed to delivering premium urban streetwear worldwide with transparent shipping and hassle-free returns. Our policies reflect our dedication to quality and customer satisfaction for our contemporary collections.

SHIPPING INFORMATION

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our Wolverhampton warehouse.

Shipping Methods & Delivery Times

We offer two shipping options for our global customers (excluding Asia and select remote regions):

  • Standard Shipping (£12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping (Orders over £50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Tracking included

International Note: Customers outside the UK may be subject to customs duties and taxes which are not included in the order total. These fees are the responsibility of the recipient.

RETURNS & EXCHANGES

We stand behind our premium streetwear collections. If you’re not completely satisfied with your cargo pants, hoodies, or contemporary apparel, you may return eligible items within 15 days of receipt.

Eligibility Requirements

To qualify for return or exchange, items must:

  • Be in original condition with all tags attached
  • Show no signs of wear or washing
  • Include original packaging
  • Be accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, the following items from our collections cannot be returned unless defective:

  • LEGGINGS (all styles)
  • KNITWEAR (excluding defective items)

All KIDS items must be returned with original packaging and hygiene seals intact.

How to Initiate a Return

  1. Contact Our Team
    Email [email protected] within 15 days with:
    • Your order number
    • Item(s) for return/exchange
    • Reason for return
    • Refund or exchange preference
  2. Wait for Authorization
    Our Wolverhampton team will respond within 48 hours with return instructions and RMA number.
  3. Package Your Items
    Use original packaging including all tags and accessories.
  4. Ship Your Return
    Send to:
    Deals Fitstate Returns
    6 Raglan St
    Wolverhampton, GB WV1H 5LH

    Note: Return shipping costs are the customer’s responsibility unless the item is defective.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Fitstate Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Items for return/exchange:

  • [Product Name] in [Size/Color]
  • [Product Name] in [Size/Color]

Reason for return: [Please specify – size issue, wrong item, defective, etc.]

Preferred resolution:

  • [ ] Refund to original payment method
  • [ ] Exchange for [Specify replacement item details]
  • [ ] Store credit

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Number]

REFUND PROCESS

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt at our facility
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to reflect in your account
  • Shipping Costs: Original shipping fees are non-refundable

International Returns Note: Customers outside the UK may be subject to customs duties on returned items. These fees cannot be reimbursed.

EXCHANGES

For size exchanges on our premium hoodies or cargo pants:

  • We’ll ship the replacement once the original is received
  • No additional shipping charges for exchanges within the same order value
  • International exchanges may require payment of new shipping costs

DEFECTIVE ITEMS

If you receive a damaged or defective item from our contemporary collections:

  • Contact us immediately with photos of the issue
  • We’ll provide a prepaid return label for UK customers
  • International customers will be reimbursed for return shipping
  • Expedited replacement shipping at our expense

For any questions about our urban streetwear shipping or returns, contact our style specialists at [email protected].