At Deals Fitstate Apparel Store, we stand behind our premium urban streetwear. If you’re not completely satisfied with your purchase of our cargo pants, hoodies, or contemporary knitwear, we offer a straightforward returns and exchanges process within 15 days of receipt.

OUR URBAN STREETWEAR RETURN POLICY

To be eligible for return or exchange, items must:

  • Be in original condition with tags attached
  • Show no signs of wear or washing
  • Include original packaging
  • Be accompanied by proof of purchase
Non-Returnable Items: For hygiene reasons, our premium LEGGINGS and KNITWEAR (excluding defective items) cannot be returned or exchanged. All KIDS items must be returned in original packaging with hygiene seals intact.

HOW TO INITIATE A RETURN OR EXCHANGE

  1. Contact Our Urban Style Team
    Email [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer refund or exchange
  2. Wait for Authorization
    Our Wolverhampton-based team will respond within 48 hours with return instructions and RMA number.
  3. Package Your Items Securely
    Use the original packaging if possible, including all tags and accessories.
  4. Ship Your Return
    Send to:
    Deals Fitstate Returns
    6 Raglan St
    Wolverhampton, GB WV1H 5LH
    Note: Return shipping costs are the customer’s responsibility unless the item is defective.

RETURN REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Fitstate Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Items for return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return: [Please specify – size issue, wrong item, defective, etc.] Preferred resolution: [ ] Refund to original payment method [ ] Exchange for [Specify replacement item details] [ ] Store credit Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

REFUND PROCESS

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receipt at our Wolverhampton facility
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to reflect in your account
  • Shipping Costs: Original shipping fees are non-refundable
International Returns Note: Customers outside the UK may be subject to customs duties on returned items. These fees cannot be reimbursed.

EXCHANGES

For size exchanges on our premium hoodies or cargo pants:

  • We’ll ship the replacement item once the original is received
  • No additional shipping charges for exchanges within the same order value
  • International exchanges may require payment of new shipping costs

DEFECTIVE ITEMS

If you receive a damaged or defective item from our contemporary collections:

  • Contact us immediately with photos of the issue
  • We’ll provide a prepaid return label for UK customers
  • International customers will be reimbursed for return shipping
  • Expedited replacement shipping at our expense

For any questions about our returns policy for our urban streetwear collections, contact our style specialists at [email protected].